Terms and Conditions

Use of the Stone Doctors website.

The Stone Doctors website is provided to you free of charge for your personal use subject to these terms and conditions.



We may update these terms and conditions from time to time and any changes will be notified to you via a suitable announcement on the Stone Doctors website. The changes will apply to the use of the Stone Doctors website after we have given notice. If you do not wish to accept the new terms and conditions you should not continue to use the Stone Doctors website. If you continue to use the Stone Doctors website after the date on which the change comes into effect, your use of the Stone Doctors website indicates your agreement to be bound by the new terms and conditions.



You must ensure that the details provided by you on registration or at any time are correct and complete.

You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.


Limitation of Liability

The ‘confirmation’ stage sets out the final details of your order. Following this, we will send to you an order acknowledgement email detailing the products you have ordered. Please note that this email is not an order confirmation or order acceptance from Stone Doctors.

At all times our acceptance of an order takes place on despatch of the order, at which point the purchase contract will be made.

All offers are subject to availability and while stocks last.

Estimate delivery times are up to 4 days after receipt of order. This is subject to stock availability.

We make every effort to deliver goods within the estimated timescale, however delays are occasionally inevitable due to unforeseen factors. Stone Doctors shall be under no liability for any delay or failure to deliver the products within estimated timescales.

We take payment from your card or PayPal account at the time we receive your order, once we have checked your card or PayPal details. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible.

While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.


Availability of the Stone Doctors website

Stone Doctors aim to offer you the best service possible but we cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it to us on 0333 241 2501 or by email at sales@stonedoctors.co.uk and we will attempt to correct the fault as soon as we reasonably can.

Your access to www.stonedoctors.ie may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the service as soon as it reasonably can.


Stone Doctors Liability

The Stone Doctors website is provided without any warranties or guarantees. You must bear the risks associated with the use of the Internet.

The Stone Doctors website provides content from other internet sites or resources and while we try to ensure that material included on this site is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. Stone Doctors will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the website.

If we are informed of any inaccuracies in the material on the website we will attempt to correct the inaccuracies as soon as we reasonably can. In particular we disclaim all liabilities in connection with the following:

Incompatibility of the Stone Doctors website with any of your equipment, software or telecommunications links.

Technical problems: including errors or interruptions of the Stone Doctors website.

Unsuitability, unreliability or inaccuracy of the Stone Doctors website.

As a convenience to our customers, the Stone Doctors website includes links to other web sites or material which are beyond our control. We are not responsible for content on any of these sites.

The Stone Doctors website is owned and operated by Stontec Distribution UK Ltd.

Company registration number: 9784935

VAT No. 238336205

Registered Address: 1 Station Road, Cupar, Fife, Scotland, KY15 5HX 



Stone Doctors conditions of carriage.

Upon receipt of your order please inspect the packaging and goods for any damage BEFORE SIGNING FOR THEM.

Ensure that any damage is written on the courier’s delivery note.

Notify Stone Doctors within 48 hours of receipt of delivery by phoning 0333 241 2501 .

If for any reason your order has missing items please contact Stone Doctors within 48 hours of receipt of delivery by phoning 0333 241 2501 .

Stone Doctors cannot accept responsibility for any shipment once it is released to the courier.

Please do not return any good without arranging this with us. Ensure all consignments include hoses, accessories, manuals etc. and are suitably packed to prevent damage.

Please also include written details of the product, fault, your company details and any reference number we have given you.